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   OUTDOOR FABRICS
  make your own gear (MYOG)

HOME REMNANTS ORDERING/SHIPPING INFO CONTACT INFO SHIPPING/ADD-ON
MOST ORDERS SHIP
THE SAME DAY

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EVERYTHING YOU NEED TO MAKE OR REPAIR YOUR OWN OUTDOOR GEAR

    22 YEARS IN BUSINESS MOST ORDERS SHIP
THE SAME DAY
Ordering & Shipping Info

 

GUARANTEE
100% GUARANTEED SATISFACTION**We guarantee every product we sell! You have our word on it! If for any reason, you are not completely satisfied with an item purchased from QUEST OUTFITTERS we will offer to exchange it or refund your purchase price within the first 60 days (longer than 60 days may be subject to a 15% restocking fee).
HOW TO ORDER:
On-line: 
You  may order on-line 24/7/365 on our website.

By Telephone:
Call toll free 1-800-359-6931 within the USA or 1-941-923-5006 for US territories and foreign countries. Call to place orders, obtain product information and availability of stock. Business hours M-F 8am-4pm EST By Telephone:

By Mail Order: Enclose order & payment and mail to the address above.

By Fax: You may fax your orders 24 hours a day at:
  941-923-5006

If you have any questions contact us at:               
                  info@questoutfitters.com

PAYMENTS: Payments can be made with Visa, MasterCard, check or money order. SORRY NO C.O.D.’s. ALL PAYMENTS MUST BE MADE IN U.S. DOLLARS. If payments are received in other than U.S. funds, payments will be returned and orders cannot be shipped until the correction is made.
             

We are currently a mail order company only and do not have a showroom available.

**** IF YOU DO NOT RECEIVE YOUR ORDER
WITHIN 10 DAYS PLEASE CONTACT US! ****

VOLUME DISCOUNTS

Everyone is eligible for volume discounts. Volume discounts of up to 35% (and in some cases even more) are available for quantity purchases, and are reflected in the 2nd and 3rd pricing columns. To qualify just purchase the item in the amount listed in the given column to receive this special
discount.  Each item must be in the same style, size, color, and continuous yards. At times, when ordering at the volume discount rate, the amount you wish to purchase may require a special order. If this is the case please allow a minimum of 2 weeks before the item can be shipped to you.

 

ATTENTION: SHADE, WEIGHT, FEEL ANDTEXTURE OF EACH FABRIC MAY VARY FROM ONE ROLL TO THE NEXT PLEASE REQUEST A SAMPLE FROM THE CURRENT ROLL IF THE COLOR, TEXTURE OR WEIGHT IS AN ISSUE FOR YOUR PROJECT.

 

RETURNS & EXCHANGES

Our guarantee ensures you hassle free exchanges or returns within the first 60 days (after 60 days your return may be subject to a 15% restocking fee). Send the item(s)  insured  to the address listed above. PLEASE INCLUDE PAYMENT FOR THE ORIGINAL SHIPPING AMOUNT. unless the return is the result of an error on our part. Sorry we cannot accept any packages marked "bill recipient" or "C.O.D."  IF THE ITEMS WERE PAID FOR WITH A  CREDIT CARD YOU MUST INCLUDE A CREDIT CARD NUMBER AND EXPIRATION DATE WITH YOUR RETURN IN ORDER FOR THE CREDIT TO BE PROCESSED.

 

 

-Prices and stock may be subject to change without notice--

**OUR SHIPPING PHILOSOPHY: We will ship all packages the most economical method possible to save you on shipping. If the shipping is considerably less than what is stated in the chart below we will reduce the amount we charge you. This is true for all of our orders! We greatly dislike paying excessive shipping fees ourselves and we will do our best to insure our customers never will. Unless you request otherwise, we fold fabric so that you can avoid the UPS special handling fee (see below). We use priority mail as much as possible, it is more economical and in most cases has faster delivery. Please let us know if you ever have any questions regarding shipping or if you need an estimate.

SHIPPING RATE CHART

COST OF GOODS

LOWER U.S. U.P.S.

AK / HI

CANADA

$0 – 5.00

$4.95

$4.95

$6.75

$5.01– 15.00

$6.50

$7.95

$9.95

$15.01– 25.00

$7.95

$10.95

$20.95

$25.01– 50.00

$8.95

$14.95

$26.95

$50.01– 100.00

$9.95

$19.95

$38.00

$100.01– 150.00

$11.95

$22.95

$38.00

$150.01– 175.00

$20.00

$30.00

Actual shipping plus $2.00

>$175.00

Actual shipping plus $1.00

Actual shipping plus $1.00

Actual shipping plus $2.00

Rates do not include rural delivery surcharge (if applicable)

RURAL DELIVERIES: A $3.75 surcharge will be charged when a package must be sent to a rural area. Please call to see if your zip code is included.               To determine if you are in a rural delivery surcharge area use the link below to see if the zip code that the package is to be shipped to is listed in the chart.

Rural Delivery Surcharge Chart

PLEASE PROVIDE A UPS-able ADDRESS. UPS does not deliver to P.O. Boxes, RR addresses with box numbers and APO/FPO addresses. If a
"UPS-able" package must be sent out parcel post because no UPS address is available shipping is subject to higher charges than what is listed in the table.   

Note:  Address corrections are subject to an $11 fee-please double check all of your address information.

SPECIAL HANDLING FEES
. Due to special handling fees charged by UPS there is an additional $9.00 fee per package if fabric is rolled on a tube (ie. fabrics that should not be creased or large amts.) 

OVERSIZE PACKAGE SURCHARGE
. Due to the size of packaging, insulation may be subject to an oversized package surcharge.

US POST OFFICE - PRIORITY MAIL
We send out as many packages as possible through Priority Mail via the U.S. Post Office since most packages arrive quicker than with UPS (usually 2-4 days after shipping). Which shipping method used is based on package weight, size and value. Be sure to inform us if your postal address is different from your UPS address.
Packages to AK & HI ship via Priority Mail and should arrive in 5-10 days.

NEXT DAY & 2ND DAY AIR, 3RD DAY SELECT Based on actual package weight plus $2.00 for handling. Example: 2nd Day Air packages sent out on Wed. will arrive on Fri. Those sent out on Fri. will arrive on Tues.

FED EX SHIPPING.  We can ship via Fedex if you have a Fedex account to apply the shipping to.  Handling fee for this is $3.00 service.

FOREIGN DELIVERIES We ship to most foreign countries. For foreign deliveries the customer must pay freight, duty and insurance. Please contact us for a shipping estimate. Credit card payment ensures prompt shipment.

NOTE: for international orders express delivery averages about 5 days and global priority mail averages about 10 days from the time it is shipped until delivery, but once it leaves the US we have no control over customs or how long it will take to clear customs before delivery.  For the most part we have no way to track the package from the time it leaves the US until it is delivered.  We have had customers comment that they receiverd their packages immediately and we have had instances where it was over a month before a package arrived.  The only way to guarantee delivery on an expected date is global express guaranteed but when this option is available (not available to all countries) it can be very very expensive.  Refunds on lost packages can take up to 3 months.  Repacement packages will not be re-shipped until 31 days after a claim is placed with the postal system.    For some reason packages to Canada always take longer than expected.    Let us know if an order does not arrive and we will start a track on the package and begin the 30 day claim process. 

For Canadian customers:  This is a parcel pickup service for pickup of orders in Port Huron Michigan http://www.usparcelpickup.com/

UPS SHIPPING DAYS See map on the below. The chart includes the
day the package is sent. (Note: days are approx. and do not include weekends or closed holidays. Add an extra day for holiday rushes
EXAMPLE: A package shipped to Pennsylvania on Wed. will arrive on
the following Tues. (5 working days)

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UPS SHIPPING CHART