HOW TO ORDER:
On-line: You may order on-line 24/7/365 on our website.
By Telephone: Call toll free 1-800-359-6931 within the USA or 1-941-923-5006 for
US territories and foreign countries. Call to place orders, obtain product information and
availability of stock. Business hours M-F 8am-4pm EST By Telephone: By Mail Order: Enclose order &
payment and mail to the address above.
By Fax: You may fax
your orders 24 hours a day at:
941-923-5006
If you have any questions
contact us at:
info@questoutfitters.com
PAYMENTS:
Payments can be made with Visa, MasterCard, check or money order. SORRY NO C.O.D.’s. ALL
PAYMENTS MUST BE MADE IN U.S. DOLLARS. If payments are received in other than U.S.
funds, payments will be returned and orders cannot be shipped until the correction is
made.
We are
currently a mail order company only and do not have a showroom available.
**** IF
YOU DO NOT RECEIVE YOUR ORDER
WITHIN 10 DAYS PLEASE CONTACT US! ****
VOLUME DISCOUNTS
Everyone is eligible for volume discounts. Volume discounts of up to 35% (and in some
cases even more) are available for quantity purchases, and are reflected in the 2nd
and 3rd pricing columns. To qualify just purchase the item in the amount listed
in the given column to receive this special
discount. Each item must be in the same style, size, color, and continuous yards. At
times, when ordering at the volume discount rate, the amount you wish to purchase may
require a special order. If this is the case please allow a minimum of 2 weeks before the
item can be shipped to you. |
ATTENTION:
SHADE, WEIGHT, FEEL ANDTEXTURE OF EACH FABRIC MAY VARY FROM ONE ROLL TO THE NEXT PLEASE
REQUEST A SAMPLE FROM THE CURRENT ROLL IF THE COLOR, TEXTURE OR WEIGHT IS AN ISSUE FOR
YOUR PROJECT. |
RETURNS & EXCHANGES
Our guarantee
ensures you hassle free exchanges or returns within the first 60 days (after 60 days your
return may be subject to a 15% restocking fee). Send the item(s) insured to
the address listed above. PLEASE INCLUDE PAYMENT FOR THE ORIGINAL SHIPPING AMOUNT.
unless the return is the result of an error on our part. Sorry we cannot accept any
packages marked "bill recipient" or "C.O.D." IF THE
ITEMS WERE PAID FOR WITH A CREDIT CARD YOU MUST INCLUDE A CREDIT CARD NUMBER AND
EXPIRATION DATE WITH YOUR RETURN IN ORDER FOR THE CREDIT TO BE PROCESSED.
-Prices and
stock may be subject to change without notice-- |
|
**OUR
SHIPPING PHILOSOPHY: We will ship all packages the most economical method possible
to save you on shipping. If the shipping is considerably
less than what is stated in the chart below we will reduce the amount we charge you.
This is true for all of our orders! We greatly dislike paying
excessive shipping fees ourselves and we will do our best to insure our customers never
will. Unless you request otherwise, we fold fabric so that you can avoid the UPS
special handling fee (see below). We use priority mail as much as possible, it is more
economical and in most cases has faster delivery. Please let us know if you ever have any
questions regarding shipping or if you need an estimate. SHIPPING RATE CHART
| COST OF GOODS |
LOWER U.S. U.P.S. |
AK / HI |
CANADA |
|
|
|
|
| $0 – 5.00 |
$4.95 |
$4.95 |
$6.75 |
| $5.01– 15.00 |
$6.50 |
$7.95 |
$9.95 |
| $15.01– 25.00 |
$7.95 |
$10.95 |
$20.95 |
| $25.01– 50.00 |
$8.95 |
$14.95 |
$26.95 |
| $50.01– 100.00 |
$9.95 |
$19.95 |
$38.00 |
| $100.01– 150.00 |
$11.95 |
$22.95 |
$38.00 |
| $150.01– 175.00 |
$20.00 |
$30.00 |
Actual shipping plus $2.00 |
| >$175.00 |
Actual shipping plus $1.00 |
Actual shipping plus $1.00 |
Actual shipping plus $2.00 |
Rates do not
include rural delivery surcharge (if applicable)
RURAL DELIVERIES: A
$3.75 surcharge will be charged when a package must be sent to a rural area. Please call
to see if your zip code is included.
To
determine if you are in a rural delivery surcharge area use the link below to see if the
zip code that the package is to be shipped to is listed in the chart.
Rural Delivery Surcharge Chart
PLEASE PROVIDE A UPS-able
ADDRESS. UPS does not deliver to P.O. Boxes, RR addresses with box numbers and APO/FPO
addresses. If a
"UPS-able" package must be sent out parcel post because no UPS address is
available shipping is subject to higher charges than what is listed in the table.
Note: Address
corrections are subject to an $11 fee-please double check all of your address information.
SPECIAL HANDLING FEES. Due to special handling fees charged by UPS there is an
additional $9.00 fee per package if fabric is rolled on a tube (ie. fabrics that should
not be creased or large amts.)
OVERSIZE PACKAGE SURCHARGE. Due to the size of packaging, insulation may be subject to
an oversized package surcharge.
US POST OFFICE - PRIORITY MAIL We send out as many packages as possible through
Priority Mail via the U.S. Post Office since most packages arrive quicker than with UPS
(usually 2-4 days after shipping). Which shipping method used is based on package weight,
size and value. Be sure to inform us if your postal address is different from your UPS
address.
Packages to AK & HI ship via Priority Mail and should arrive in 5-10 days.
NEXT DAY & 2ND DAY AIR, 3RD DAY SELECT Based on actual package weight plus
$2.00 for handling. Example: 2nd Day Air packages sent out on Wed. will arrive on Fri.
Those sent out on Fri. will arrive on Tues.
FED EX SHIPPING.
We can ship via Fedex if you have a Fedex account to apply the shipping to. Handling
fee for this is $3.00 service.
FOREIGN DELIVERIES We ship to most foreign countries. For foreign
deliveries the customer must pay freight, duty and insurance. Please contact us for a
shipping estimate. Credit card payment ensures prompt shipment.
NOTE: for international orders express delivery averages
about 5 days and global priority mail averages about 10 days from the time it is shipped
until delivery, but once it leaves the US we have no control over customs or how long it
will take to clear customs before delivery. For the most part we have no way to
track the package from the time it leaves the US until it is delivered. We have had
customers comment that they receiverd their packages immediately and we have had instances
where it was over a month before a package arrived. The only way to guarantee
delivery on an expected date is global express guaranteed but when this option is
available (not available to all countries) it can be very very expensive. Refunds on
lost packages can take up to 3 months. Repacement packages will not be
re-shipped until 31 days after a claim is placed with the postal system.
For some reason packages to Canada always take longer than expected. Let us
know if an order does not arrive and we will start a track on the package and begin the 30
day claim process.
UPS SHIPPING DAYS
See map on the below. The chart includes the
day the package is sent. (Note: days are approx. and do not include weekends or closed
holidays. Add an extra day for holiday rushes
EXAMPLE: A package shipped to Pennsylvania on Wed. will arrive on
the following Tues. (5 working days)
UPS SHIPPING
CHART |
